iWild Casino

iWild Casino is an online casino owned by Altacore N.V. It offers a wide range of games for players to enjoy, including slots, table games, and live casino options. With a clean and user-friendly website, iWild Casino aims to provide an enjoyable gaming experience. However, there have been some concerns raised by players regarding the bonus system, withdrawal process, and customer support. It is important for potential players to consider these factors and make an informed decision before engaging with iWild Casino.

Introduction

iWild Casino has quickly captured the attention of the online gambling community, with its impressive features, including a gaming portfolio with over 6,000 titles and a generous Welcome Bonus package of C$5,000.

While the long-term quality of the operator is yet to be established, having only launched in August 2021, we have found no major faults when we tested it out. Coupled with a wide range of games and unbeatable promotions, it’s worth highlighting the iWild Casino loyalty program and the numerous cryptocurrencies that are accepted for deposits and withdrawals.

Getting Started

When jumping onto the iWild Casino website, we were immediately impressed with the design of the lobby. There is an enhanced fun factor with a creative Joker theme, backed with four Joker characters acting as mascots prominently displayed on the expansive promotional banner that welcomes players.

Whilst the landing page is breath taking, Altacore N.V. has taken a restrained approach to the remainder of the website. Apart from the promotional banner, the decorative visuals throughout the homepage have been kept to a minimum.

The minimalist approach allows for glitch free responsive game play, easy navigation, leading to a wonderful user experience.

Bonuses and Rewards

The array of bonuses and promotions offered at iWild Casino is truly extraordinary. The welcome package alone presents an opportunity to claim a staggering C$5,000 (€3,000) across your first four deposits!

As if that wasn’t enticing enough, there are also regular Wednesday and weekend reload bonuses, weekly cashback rewards, and an engaging loyalty program that promises even more enticing benefits.

VIP Experience and Loyalty Rewards

iWild Casino presents a VIP program consisting of five distinctive tiers, each unlocking increasingly lavish rewards for players. Following the familiar structure found in many online casinos, this system allows players to ascend through the levels by wagering real money on casino games.

Upon reaching a new tier, players can enjoy a host of advantages, such as heightened weekly cashback percentages, reduced wagering requirements, additional bonus percentages, dedicated account managers, and expanded monthly withdrawal limits.

Adding to the allure, iWild Casino introduces a unique bonus shop where players can exchange earned coins for free spins and bonus funds. Coins can be earned through every deposit or wager made on the games, providing an additional avenue for rewards.

Welcome Bonuses

The Welcome Package at iWild Casino consists of four distinct promotions spread across your initial four deposits. Altogether, these bonuses can deliver an incredibly generous sum of up to C$5,000 (€3,500) alongside a tempting offering of up to 270 free spins.

The bonus breakdown is as follows:

• First deposit — 100% up to C$725 + 100 free spins for Dog House by Pragmatic Play
• Second deposit — 50% up to C$1,450 + 80 free spins for Release the Kraken by Pragmatic Play
• Third deposit — 30% up to C$1,450 + 60 free spins for King Megaways by Pragmatic Play
• Fourth deposit — 80% up to C$1,450 + 30 free spins for Big Bass Bonanza by Pragmatic Play

No need to fumble with iWild Casino bonus codes to claim these promotions. The minimum deposit requirement is set at C$30, which, although slightly higher than average, still aligns with industry standards.

To unlock your winnings, you must wager the deposit and bonus amount 35 times, while free spin winnings require 40 times wagering. These requirements are fairly reasonable, considering the average wagering multiplier in the industry hovers around 45.

It’s worth noting that free spins obtained through promotions have a maximum winning cap of C$145, which may seem restrictive. However, the maximum cashout amount for bonus funds is more generous, set at 5 times the bonus funds’ value.

VIP Treatment and Loyalty Rewards

iWild Casino prides itself on its VIP program, consisting of five distinctive levels that offer escalating rewards to its esteemed players. In line with loyalty programs found in many online casinos, this system allows players to ascend through the ranks by placing real money bets on casino games.

As players ascend to higher tiers, they unlock a range of benefits, including increased weekly cashback percentages, reduced wagering requirements, additional bonus percentages, dedicated account managers, and elevated monthly withdrawal limits.

To add to the excitement, iWild Casino provides a unique bonus shop where players can exchange accumulated coins for free spins and bonus funds. Coins can be earned with every deposit made or wager placed on the games, providing a thrilling opportunity for additional rewards.

Player Reviews

Players have shared a range of feedback about their experiences at iWild Casino, highlighting both positive aspects and concerns that raise doubts about the platform.

Bonuses

While some players have had normal earning experiences with slots, there are issues with receiving bonuses through email. Players have reported that the email asks them to contact support when making a deposit to release the bonus, but upon contacting support, they are informed that they cannot play until the bonus is released. This discrepancy has led to dissatisfaction and suspicions of fraud regarding these emails.

Withdrawals

Furthermore, there are concerns about the withdrawal process and document verification. While the verification process on the site itself is quick, players have faced challenges when attempting to withdraw their winnings. They receive emails requesting impossible documents such as selfies with the site in the background and credit card photos, even if they never deposited with a credit card. This raises questions about the legitimacy and transparency of the casino’s requirements.

There are also complaints about the withdrawal limit of €400 per day, which players find to be insufficient. If players win higher amounts, it can take a significant amount of time to receive their payouts. This contrasts with the speedy deposit process, leading to skepticism and warnings against engaging with this casino.

Customer Support

Additionally, players have expressed frustration with the lack of limits and the unresponsiveness of customer support. Despite claims from the Curacao Gaming Board that limits are not allowed, iWild Casino requests numerous extra documents under the guise of protecting players. When asked to block their accounts, players have been informed that this feature is still under development, contradicting the casino’s response. Poor customer service, delayed payouts, and unaddressed inquiries have further exacerbated these issues.

Account Blocking

Some players have encountered problems with account blocks without reason, limitations on bet amounts, and restrictions on maximum winnings. These limitations, coupled with doubts about the fairness and regularity of slot games, have left players feeling frustrated and skeptical about iWild Casino’s practices.

Fast Verification Process

Despite these concerns, some players have praised the fast verification process, enjoyable games, and the casino’s lack of influence over wins or losses. However, when it comes to payments, players find the process unnecessarily complicated and tedious, with a lack of smooth and direct withdrawal options.

In summary:

1. Players have expressed dissatisfaction with iWild Casino’s bonus system, particularly in relation to receiving bonuses through email. The discrepancy between the email instructions and the support team’s response has led to suspicions of fraud and a sense of dissatisfaction among players.
2. Concerns have been raised about the withdrawal process, including the request for impossible documents during the verification process. Players have reported delays in receiving their payouts and difficulties in contacting customer support for assistance.
3. The lack of limits and unresponsiveness of customer support have been major concerns for players. Despite claims from the Curacao Gaming Board, iWild Casino requests additional documents under the guise of player protection, but fails to provide clear limits or address customer inquiries satisfactorily.
4. Players have criticized the withdrawal limit of €400 per day as insufficient. This, coupled with extended payout times for higher winnings, has raised skepticism about the fairness and transparency of iWild Casino’s practices.
5. Issues such as account blocks without reason, limitations on bet amounts, and restrictions on maximum winnings have further contributed to players’ negative experiences and doubts about the reliability of iWild Casino.

Final Verdict

In conclusion, iWild Casino, owned by Altacore N.V., presents a mixed experience for players.

While the casino offers a decent selection of games and a user-friendly website, there are several drawbacks that cannot be ignored.

Issues with receiving bonuses, complicated verification processes, and delays in payouts have left many players frustrated.

The withdrawal limits and restrictive bonus terms further detract from the overall gaming experience.

Customer support can be slow to respond, and the lack of transparency raises concerns about the casino’s operations. Considering these factors, it is advisable to approach iWild Casino with caution.

There are alternative online casinos that provide a smoother and more reliable gaming experience.