Royal Rabbit Casino

Royal Rabbit Casino is a newish online casino established in 2019. We have rated Royal Rabbit Casino with a low trust, honesty and safety rating.

We are seeing a rise in player complaints despite the fact that player patronage at the casino are falling.

Those that continue to play, do have an opportunity to win, however winnings may not be honored with the account closed without reason.

• Honest rating: 1/5
• Trust rating: 1/5
• Safety and Security: 1/5
• Overall legit rating: 1/5

Royal Rabbit Casino Review

The Royal Rabbit Casino review is based on our personal playing experience. To validate if our experience was a one off, we spoke to other players, and performed further research. In summary, Royal Rabbit Casino has a low honest, trust and security rating.

Curacao Licensed is Symbolic

Royal Rabbit Casino was launched in 2019 by the Mountberg Limited Casino group. They are based in Cyprus, with an online casino gambling license acquired from Curacao. Symbolic at best, meeting the regulatory requirements of Curacao are light touch.

In 2019, Mountberg Limited Casino was reprimanded for allowing hackers to steal player personal information from a database that was left open to the public. The database was neither encrypted or password protected allowing for easy pickings even for the most amateur of hackers.

Even though this is a significant breach of controls no fines or penalties were imposed by the regulator, only a stern warning was given.

We reference Znet.com: Online casino group leaks information on 108 million bets, including user details

Of course, after these events were reported in the media, a vast number of players began to leave the site.

Slick Design captures Players Attention

What makes Royal Rabbit Casino so appealing to players, is the slick and clean design. It is very easy to use and well thought out. It’s clear that they have invested heavily with the cosmetics. Apparently the game designers that they employed had over 15 years of experience.

On first thoughts, you may think this altruistic, but if this was framed that they had 15 years of experience working with Facebook and Cambridge Analytics to manipulate user data and experience, you might think otherwise.

Gaming Glitch

When delving under the covers you will find a different story to the clean appearance. Though there are many games, the quality of game play leaves a lot to be desired.

Jumping onto a typical blackjack 21, standard rules, nothing out of the ordinary, the game played ok. Using desktop appeared to work best. On a mobile device, rendering was out of place and some titles and headings began to overlap. Therefore keep to desktop, and forget about even thinking of playing on your mobile phone.

Other RNG table casino games appeared to work okay, but when it came to Live Casino, anger management comes to mind. We suspected it was our slow internet connection at first, but after trying several different connections it was apparent the issue wasn’t from our end.

Streaming is not clean, and the multi-in-picture viewing does not work most of the time. The view is not sharp enough to be completely comfortable with playing. To be honest, it’s down right annoying.

It could be iGamingSolutions fault

Royal Rabbit Casino (along with the other brands under the Mountberg Limited Casino umbrella) is powered by iGamingSolutions. iGamingSolutions is supposedly one of the best online casino software providers in the world, however, if you were to perform a search on the internet for them, they have no website, contact details or real direct online presence!

Whether iGamingSolutions actually exists remains to be deermine, however, we confirmed with Royal Rabbit Casino customer support that they do use iGamingSolutions as a platform.

It this simply a poor excuse?

What we do know is that Royal Rabbit Casino is more like a wolf in sheep’s clothing. At the heart of it, it is appealing but the gaming is disappointing.

Bonuses attract New Players

Unfortunately the great bonuses on offer are extremely attractive to new players. There are so many bonuses to choose from, and hats off to them, it is a great marketing campaign to have many various types of bonuses.

In addition, Royal Rabbit offers many ways to make a deposit. Which of course, is a great strategy to have, be attractive and make it easy to make a deposit, but don’t ever payout, or they use extreme delaying tactics.

Delayed payments, deposits and withdrawals

Most complaints relate to the difficulty of processing a withdrawal of winnings. The common excuse for a delay or even not processing is that technical difficulties are being experienced by the payment process iGamingSolutions. As to when the technical difficulties can be resolved, it is never told.

Player Complaints

In the past year, we have seen Players complaints rise by over 100%, despite falling player numbers. It clearly is an indicator that honesty and trust is deteriorating quickly at this casino.

Unfair Player Terms and Conditions

The Player Terms and Conditions are unfair to players. We assume, this is driving many player complaints, and admittedly a player should always read T&C’s before playing, but sadly this is not always the case. Wagering Requirements to clear Bonuses entitlements are beyond reasonable, and accepting deposits from “Restricted Countries” then to void the account and delay returning funds is a rort. It is by all mean within the boundaries of their Terms and Conditions, but most certainly unfair to Players.

Royal Rabbit Terms and Conditions

“Royal Rabbit Casino reserves the right, in its sole discretion, to void any winnings and confiscate any balance under those circumstances.”

Conclusion

Royal Rabbit is one of the newest brands of the Mountberg Limted Casino group. Be wary of playing at Royal Rabbit due to recent complaints regarding account closure, and historic data breaches resulting in player details being disclosed to the public.

Though there are many negatives, their positives are the wide variety of bonuses which are extremely attractive to new players.

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